The agreement between SecurePass Solutions and the customers we serve. Last updated June 11, 2026.
These Terms of Service ("Terms") govern your use of the SecurePass Solutions website (securepasssolutions.com) and any security system installation, design, configuration, maintenance, or related services we provide ("Services"). By booking an appointment, requesting a quote, or having work performed by us, you agree to these Terms.
SecurePass Solutions is a security systems installer based in the Greater Toronto Area, Ontario, owned and operated by Akshay Chadha.
We design, supply, install, and configure security systems including CCTV camera systems, intrusion alarm systems, electronic access control, security and safety films, and mobile surveillance trailer deployments. We are an installer and integrator — we do not sell hardware as a standalone retail item.
Any reference to brand names on this website (such as Hikvision, Dahua, Bosch, Honeywell, DSC, 3M, and others) is for identification purposes only. We are not affiliated with those manufacturers unless explicitly stated.
Quotes are based on the information you provide and, where applicable, an on-site assessment. Unless we state otherwise in writing, quotes are valid for thirty (30) days from the date issued. Final pricing may change if the scope of work changes, if unexpected site conditions are discovered, or if you request additional equipment or services after work begins.
Appointments are booked through our website, by phone at +1 (437) 269-2115, or by email at service@securepasssolutions.com. For installations, we may require a deposit before ordering equipment or scheduling work. The deposit amount, payment schedule, and accepted payment methods will be specified in your written quote or service agreement.
Final payment is due upon completion of the work, unless a payment plan has been agreed in writing. Late payments may be subject to interest at a rate disclosed in your service agreement.
You may reschedule a booked appointment without charge by contacting us at least 24 hours before the scheduled start time. Cancellations made less than 24 hours in advance may be subject to a call-out fee. If equipment has been pre-ordered for your installation, deposits applied to that equipment are non-refundable.
We warrant our installation workmanship for a period of one (1) year from the date of completion. If a fault occurs in our installation work during that period (loose wiring, incorrect configuration, mounting failures), we will return at no labour cost to correct the issue. The workmanship warranty does not cover:
All equipment supplied as part of our installations is covered by the original manufacturer's warranty. We will assist you in submitting valid warranty claims to the manufacturer at no additional cost during the first year. Service calls made for issues that turn out to be covered by manufacturer warranty may still incur a call-out fee.
To allow us to perform the Services properly, you agree to:
Where you elect to use a third-party 24/7 alarm monitoring service that we help configure, the monitoring service is provided by an independent ULC-listed monitoring station. Your relationship and contract are with the monitoring company. We are not responsible for the monitoring company's response times, accuracy, or failures.
Security systems are deterrents and detection tools. No security system can prevent every loss or eliminate every risk. To the maximum extent permitted by Ontario law, SecurePass Solutions and its owner are not liable for indirect, consequential, incidental, special, or punitive damages arising from your use of, or any failure of, the Services or equipment we install — including loss of property, business interruption, or personal injury — except where such liability cannot be excluded under applicable law.
Our total liability for any claim arising out of these Terms or the Services will not exceed the amount you paid us for the specific service that gave rise to the claim, except where a higher limit is required by law.
We strongly recommend that you maintain appropriate property and contents insurance regardless of any security system installed.
All content on this website — including text, design, code, photographs, and illustrations — is owned by SecurePass Solutions or used with permission. You may not copy, reproduce, or republish this content without written permission. Trademarks and brand names belong to their respective owners.
This website is provided "as is" without warranty of any kind. We may update, change, or remove content at any time. We may also update these Terms — the version posted here is the version that applies. The "Last updated" date at the top of the page indicates when changes were most recently made.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in Ontario. Any disputes arising from these Terms or the Services will be brought in the courts of Ontario, and you agree to those courts' jurisdiction.
If you have questions about these Terms, contact us:
SecurePass Solutions
Owner: Akshay Chadha
Email: service@securepasssolutions.com
Phone: +1 (437) 269-2115
Service area: Greater Toronto Area, Ontario, Canada